Shipping & Returns

Shipping 

Notice: Delivery times may vary due to the implications of COVID 19.

We aim to ship your order within 2 working days of the order being placed.  You will receive an email your order has been fulfilled on our side, this will include a tracking number and access to postal track & trace for you to check the delivery status. Please note we are able to ship worldwide, see below the average price for each item. 

Option Average Price Arrival  Destination
Standard £8.79 7-14 Business Days UK, Europe, Asia, The Americas, Others
Express £13.99 3-6 Business Days UK, Europe, Asia, The Americas, Others
Next Day Currently Unavailable 1-2 Business Days UK, Europe, Asia, The Americas, Others

Tax’s and additional shipping is not included in the prices above 

What happens if you miss the delivery?

Packages may need to be signed for depending on the delivery address. Please check the progress of your package via the tracking information provided in an email so you are able to arrange your schedule accordingly. If the customer is not in at the time of the package being delivered, the courier company will leave instructions on what to do next. The package will be returned to your local mail depo and held for 15 days before being returned to the return address unless the customer collects the item or arranges another delivery time. Atlas the Brand will not pay for the shipping of an item if it’s been returned.

Tax & Duty

Tax or Duty may have to be added to your parcel upon delivery, depending on the Country. You may be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs and will not be paid for by Atlas the Brand. For more information, please contact your local customs office or Government website. Some Atlas the Brand products are shipped from outside the European Union. 

Exchanges & Refunds

We are able to process any exchanges. Please email us and send your original order back to the return address. We will send you an email to confirm your pending exchange and upon receiving your Atlas return, we will ship the new item right back to you.

We accept returns for unused items in the same condition that they were received with original packaging, for a full refund*. You have 30 days from the day of your purchase to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase within 2-3 days of receiving your returned item.

 Returns 

Atlas the Brand will not cover the cost of the item to be shipped to the return address however, will cover the shipping cost of the new item being delivered.

Please send your item to the return address below:

Atlas The Brand Ltd
502 Atlantic Suites
Europort Avenue
Gibraltar
GX111AA

If you are shipping an item over £75, you should consider using a trackable shipping service.

Need Help?

Email Us: augustus@atlasthebrand.com